State Farm® Insurance Agent Jon Massari

"My experience with this company was exceptional from start to finish. The process of getting a quote and setting up my policy was incredibly smooth and efficient. It's truly impressive to find a company that offers such competitive rates without sacrificing personalized, top-tier service. I'm completely confident that I've found an auto insurance provider I can rely on for the long haul. What really stood out was how they took the time to walk me through all my coverage options, explaining everything in a way that was clear and easy to grasp. They went above and beyond to help me build a policy that was a perfect fit for both my needs and my budget, pointing out crucial details I would have otherwise missed."

"Very good office. I dealt with Susan Konell and she was extremely helpful and knowledgeable. Been with them a long time no problems. Very efficient"

"They are fast and reliable. Very polite and understanding in carrying out their activities."

"PJ was great with me cover everything great listener thank you"

"Fast , easy and the absolute best customer service I’ve ever experienced, Cay was hands down the best agent, explained every single little detail and answered all my questions , I was shopping around for insurance and she made it easy for me to make my decision to pick State Farm. Within 1 day I was set up and to say she went above and beyond is an understatement. Will 100% be recommending to everyone !"

"I have been with State farm for almost twenty years and still going strong. I had a fantastic experience working with Liz for my insurance needs. From the beginning, she was incredibly knowledgeable, patient, and thorough in explaining all of my options. She made sure I understood the policies, answered all my questions clearly, and helped me find coverage that was both comprehensive and affordable. What really stood out was her genuine care and commitment to helping me make the best decision—not just trying to sell a policy. Communication was always prompt and professional, and I felt supported every step of the way. If you’re looking for an insurance agent who’s trustworthy, responsive, and truly puts your needs first, I highly recommend Liz. I couldn’t be happier with the service I received. ~ Dereck"

"I have been using this agency for decades. Liz is my main agent, who I absolutely love. She responds to my inquiries immediately and is great at adjusting my rates for what works best for me and my family at the time. I recently interacted with Susan and she was a true gem. She was extremely knowledgeable and helped me a great deal."

"State Farm is the best company that i have ever been with. I have been with the for almost 2 decades. Liz is the best Agent. She always helps me out so fast. Even takes to time to explain things to me that i don't understand. It doesn't feel like a business when we talk . It feel more like family. I will never change companies."

"Susan was extremely helpful in sorting out the details concerning an auto insurance premium payment that I submitted over the weekend. I was unaware that there was a delay in processing my payment since it was a holiday weekend. Thanks to Susan, who was able to get confirmation that the payment was processed and that my auto insurance coverage was not in jeopardy of being cancelled. I appreciate the personal contact and followup via phone and email, from Jon Massari’s office."

"She gave me a quote and stuck to it. She is very easy to listen and talk to. The best part of my experience was the fact that not only did she listen but she paid attention enough to make me a happily satisfied customer. Her customer service is everything. She was also speedy with everything"

"Great customer service and quick and easy response to any and all problems you may have. The office is really great and I appreciate all that they do for you"

"Thank you to Liz who puts up with me and my questions and it lack there of and she has to fix something for me lol. There is another lady that answers and I’m not sure if it’s Lindsay? But she is always helpful as well when Liz is busy. Honestly love this office they go beyond !"

"Thank you Liam for responding to my urgent request for an auto insurance document. You handle my request in an express manner."

"Let me say this, I have never in my life had a better, more helpful experience than when I talked to Susan 5/1 and 5/2!! She is absolutely amazing! She talked me through what I did and didn't have and she made it happen for me... Then she actually called back to check on me, just to see if I was okay....love you Susan! You are the best!"

"iwas so happy dealing with Liz uthasti switched my auto & my umbrella policies to a Floridaoffice of State Farm"

"Susan Konell from State Farm was extremely helpful in tailoring my car and home owners insurances to what I wanted."

"I wanted to let you know that I speak with Susan Konell and she is always so helpful with ANYTHING I ask her! She also gets me any answer I need in a timely manner! Thank you so much!!"

"Always so helpful and very attentive. My last State Farm agent closed and I was assigned to Massari State Farm. I wasn’t a bit skeptical with the switch at first, but I truly couldn’t be happier with them. The office staff is excellent and always respond quickly!"

"I have been with State Farm for a few years now and when I say Liz is Amazing she is Amazing…. She is spot on with everything and when I need help or have a question she is always there. Thank you Liz for everything you do"

"StateFarm is great, especially my agent's office. I have worked with Liz one of the agents for over 15 years. She’s outstanding as well as everyone else. I highlight Liz in particular because she has always been helpful, patient, and consistent. She make you feel like the only customer and take time to ensure you understand. She follows up with you and always have your best interest as her priority. This means a lot to me as the world is changing and people care less especially in businesses. She has been the same since the first time we spoke. She assisted me about 12 years ago with a very important policy detail that I was not aware of as I tried to lower my insurance premium to save money by removing some service benefits from the policy, but her knowledge educated me. What she help me to understand ended up becoming an issue that happened. If Liz didn't take the time she did to explain, I would've been without a car. Fast forward to today, she is still assisting me the same. I'm very grateful to have StateFarm as a whole. Whenever there is a issue and I need to use my insurance...StateFarm team is always kind, fast, and make it easy to resolve your issues. For all those reasons I will always support and stay committed to StateFarm because they have always been committed to me. Definitely a true neighbor (like the commercials lol) even like family."

"I’ll call this the great sue experience! She was very patient and explanatory. A great help I am now a (state farmer). Thank Sue from bala cynwyd"

"I am a new life insurance policy holder at State Farm. I contacted Jon Massari for a life insurance policy last month. My application was approved however after paying two months of paying the same monthly premium, I was sent a bill for almost double the cost without any notification on why my monthly premium increased. I think it is very uprofessional and bad business practices to increase a customer's bill without any notice or explaination. I would highly recommend anyone who is looking to obtain life insurance with Jon Massari and Paul Sisbarro of State Farm, to think twice, because neither of these two State Farm Insurance agents bothered to provide me with any correspondence regarding the increase of my monthy life insurance premiums prior to me receiving my July bill. My money was eagerly taken for two months and now all of a sudden my life insurance costs increased without any notice. These people will take your money and then almost double your cost with out even telling you. This is a bait and switch operation. Proceed with caution. ****09.25.2024- UPDATE: Since my last review, Jon's office team at State Farm have made a good faith effort to check in with me regarding my satisfaction with my life insurance policy. I appreciate the communication and I am, as of this date, satisfied their service despite the rocky start listed in my first review. They acknowleged the issues, took accountability and followed up to ensure moving foward, any changes would be properly communicated and for this, I have raised their star rating."

"Jon Massari, PJ Sisbarro and their team have been handling my insurance needs for over five years. With evolving needs including a move from owning to renting homes, new cars and added policies they have exceeded expectations. I tend to have a lot of questions and appreciate the time PJ has spent walking me through policies. He’s even taken the time to offer potential options to lower my rate even in the current climate when lots of my friends and family are seeing higher insurance bills. Always nice to work with trustworthy, kind people consistently and not a 1-800 number where you don’t know who you are going to get. I’ve referred many family and friends to this group and plan to do so for years to come!"

"Every agent at this office is great to work with. They are extremely helpful and do not hesitate to explain parts of coverage you may not understand completely. I've been with this agency for 10 years and would highly recommend them."

"Great service."